Our Commitment

Your privacy is important to us. WILSON ALLEN ESTATE AGENTS recognises the importance of privacy in relation to personal information given to us.

We will therefore seek to ensure that the information is accurate and secure, and that your rights are protected. Put simply, we want you to feel comfortable with how we use your information, and the security we provide for that information.

What is Personal Information?

We define 'personal information' as information that can identify you, such as your name, or information from which your identity can be satisfactorily established, such as your home address.

In providing Real Estate services to you we may need to obtain this information. Some organisations, recognising the value of personal information, may misuse your details. WILSON ALLEN ESTATE AGENTS undertakes never to disclose (give, sell, or rent) personal information to any other organisation for their marketing purposes.

Personal Information is different from Sensitive Information. Sensitive information is information about an individual's private preferences, such as race, religion or sexual preference. WILSON ALLEN ESTATE AGENTS does not seek to collect this information, but advises that such information may be collected accidentally in our relationship with you.

This information does not affect how WILSON ALLEN ESTATE AGENTS deals with clients and potential clients, and has no relevance to sales processes. As such, SENSITIVE INFORMATION IS NOT RECORDED OR TRANSMITTED.

How is my personal information to be used?

We collect personal information at our properties 'On Show' for a number of reasons:

Security - As added security for our sellers, we require a name and contact details for people who inspect our properties. We reserve the right to ask for verification of identity (eg, a Driver's Licence).

Feedback - We will generally contact people who visit one of our Open Houses and ask their opinion of the home. This helps us to provide a better service, and market our properties more effectively.

Marketing - We may contact potential purchasers with respect to the property they viewed, or other properties that we believe may be of interest to them. We may contact potential sellers with information about our company and the services we offer. This may be done by telephone, e-mail, text messaging, or through the post.

General - We will usually request personal information from clients or potential clients. This information will be used in different ways, depending on the purpose for which it is collected.

Almost all of the services provided by WILSON ALLEN ESTATE AGENTS require some personal information. This information will be used accordingly, for example, researching a property or obtaining a title search.

We may use the information for direct marketing purposes and to seek potential clients through promotional activities. This may be in the form of letters, brochures, or informational booklets such as our Real Estate Reports. In providing your information you agree to this use, and you may ask to be removed at any time.

How is it stored, and who may access it?

Personal Information collected is stored in two ways; the hard copy paper on which the information was recorded, and in a computerised database. This allows WILSON ALLEN ESTATE AGENTS to more efficiently work with clients and potential clients.

At present, each employee has their own computer database, which can only be accessed by them, company management, or a Systems Administrator. We are always working to maximise the security for this and all information.

Personal Information collected as part of the Rental process, in relation to either the owners or tenants / prospective tenants, is stored on both the hard copy paper on which the information was recorded and in a computerised database. Access to this database is restricted to members of Quality Property Management.

Who do you give my information to?

Generally, WILSON ALLEN ESTATE AGENTS will not share your personal information with any third parties or other organisations.

However, it is usually necessary to share some information with our support organisations in order to provide a service, particularly in marketing a property or providing property management services. Failure to provide us with the required personal information may result in us being unable to provide a service to you.

Such organisations may include accountants, auditors, banks, government agencies, insurers, the media, advertisers, mortgage providers, other real estate agents, pest and building inspectors, potential purchasers, property owners, the REIQ, service providers, tradespeople, solicitors, and tenancy databases.

Personal information is only provided to those organisations when it is necessary to enable us to provide our services or to comply with our legal obligations.

We will not give, sell or rent your email address or other personal information to any other party.

Personal information will not be given out to any other organisation for their marketing purposes.

Your Rights

In accordance with the Privacy Act (1988) and Amendments, you have the right to request a copy of all information we have about you. You can also request information on what companies your information has been provided to, and for what purpose that was done. Please note that requests for your personal information can only be made by you.

We seek to ensure all information we have is accurate and up to date. If you discover that any information we have about you is incorrect, please ask us to amend the information accordingly.

If you are receiving information from us and you wish to discontinue that service, please advise us. Where possible, we will also delete some or all of your information at your request.

Further Information

WILSON ALLEN ESTATE AGENTS welcomes enquiries and suggestions regarding our Privacy Policy. If you would like further information, please contact:

WILSON ALLEN ESTATE AGENTS
19-21/6 Tedder Avenue
Main Beach, QLD 4217

Phone: 07 5591 4141
Email: admin@wilsonallen.com.au

This Privacy policy may be updated periodically as our offices, systems, and methods of practice evolve.